CCTV Cameras and Installation, Meeting The Customers Needs
There is an old saying “the customer is always right”. The customer has needs and the provider must satisfy those needs. Many times the client will tell the CCTV camera provider “I need cameras here, here and here”. The client has no knowledge of CCTV cameras he only knows that there are needs that must be satisfied. It is the responsibility of the provider of the CCTV camera installation that those needs be met in the most economical way possible.
The only way for the CCTV camera provider to supply solutions to the clients’ needs is a series of meetings with the client. These meetings range from the initial meeting where the client expresses their needs for CCTV coverage to a final meeting where both parties sign a contract. This final contract will define what coverage is being provided to the client. During this series of meetings, the provider can provide information about capabilities of CCTV systems to the client that the client may have been unaware of. The main thing that the CCTV provider must do is insure that the system that they are proposing meets the client needs.
Only the client knows precisely what their needs are. These needs must be expressed to the CCTV camera provider to enable the provider the information necessary to meet the needs. The client must define what areas must be covered, what areas they would like to cover and which areas should not be covered. The provider of the CCTV camera system may in the meetings make proposals for equipment that may or may not fit into the budget of the client. Should the equipment be over budget, then additional budgetary meetings by the client must be held.
In many cases, the client will only want general surveillance of an area and a black and white camera with a fixed iris lens will suffice. In other areas, the coverage must include a color video camera equipped with backlight compensation and an auto iris lens. These considerations can be brought out to the client in a subsequent meeting. The provider of the CCTV camera installation should provide the client a scale drawing showing camera positions, areas of coverage and types of cameras involved in the coverage. This scale drawing will permit the client to actually see what areas of their property are covered and allow them to present the drawing to a supplemental budget review meeting.
Meetings between client and provider provide open lines of communication between both parties. Many budget overruns are caused by incomplete communication between client and provider or misunderstanding between the two parties. When the final contract is signed between client and provider, both parties must have a clear understanding of what is to be supplied, what areas are to be covered and what the final budget is. The provider in meeting the clients needs with solutions to the problems and will insure that the client is happy and satisfied with the solutions presented to them.
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